Abstract
Globally, employee voice addresses the notion that people want to be heard because being heard reinforces a sense of belongingness within an organization; while endearing a belief that a person’s action can have an impact in the overall productivity of a workplace. This study therefore becomes pertinent in accordance with calls for scholarly investigation to determine the rate of its impact on the banking sector amid the recent financial recession and turbulence of the sector. Taking a quantitative method, the descriptive survey research design was adopted for the study. The findings indicated that employee voice management had a significant positive correlation on workplace performance of the banking sector (r = 0.597; t = 23.703; F= 561.823; p < 0.05). It concluded that employee voice management improved job behaviours, industrial relations, and ultimately improved individual and team outcomes. The study further recommended that the banking sector should increase the autonomy and empowerment of its workforce, as it spurs their commitment to the workplace.
Highlights
Employee voice addresses the notion that people want to be heard because being heard reinforces a sense of belongingness within an organization; while endearing a belief that a person’s action can have an impact in the overall productivity of a workplace
This study becomes pertinent in accordance with calls for scholarly investigation to determine the rate of its impact on the banking sector amid the recent financial recession and turbulence of the sector
The findings indicated that employee voice management had a significant positive correlation on workplace performance of the banking sector (r = 0.597; t = 23.703; F= 561.823; p < 0.05)
Summary
Employee voice addresses the notion that people want to be heard because being heard reinforces a sense of belongingness within an organization; while endearing a belief that a person’s action can have an impact in the overall productivity of a workplace. EMPLOYEE VOICE MANAGEMENT AND WORKPLACE PERFORMANCE: A BANKING SECTOR PERSPECTIVE
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