Employee Satisfaction and Retention in Kenyan Public Universities

Abstract

Retention of human resources is vital in companies and institutions whose financial sustainability and survival in a competitive environment are dependent on scarce human and specialist capabilities. The employee is the most important resource because of how much they contribute to the performance and success of the company. When talented employees leave an organization, they leave a hole that can be expensive to fill and difficult to manage, which undermines institutional performance. The research design used in the study was ex post facto. 430 non-teaching employees from 4 public Universities were chosen for the study using simple random sampling. A questionnaire with closed-ended (Likert type scale 1–5) items was used to gather the data. With the aid of descriptive statistics, the data was analyzed. According to the study's findings, more satisfied employees would have little intentions to quit.