Employee job satisfaction: A Study of Centaur Lake View Hotel

Abstract

Nowadays, the number of hotels in India is increasing year by year due to the effect of tourism in the country. However, the employees’ turnover rate in hotel industry is increasing year by year also. There is not an easy way to maintain the employee loyalty in an organization to retain the employees. There are several variables that influence the employee loyalty in the hotel industry such as career development, compensation and rewards, job security and workplace environment. The researcher carried out the study owing to human resource management problems facing the hospitality organizations, specifically as they concern work force stability. The researcher was concerned at the rate at which workers in this sector switched over to other similar organizations on a regular basis. The main objective of this study was to determine the level of job satisfaction and its relationship on workers’ productivity in the hospitality sector. The study was carried out in the Centaur Lake View Hotel, Srinagar. This result indicated that workers’ job satisfaction plays a very crucial role in the workers’ productivity in the hospitality sector. The researcher conducted an exploratory research, where in the data was collected using self structured questionnaire and also some open ended questions through interview method and the data thus obtained was analyzed using basic descriptive statistics. The respondents were the employees of the Centaur Lake View Hotel. Based on the findings the researcher recommends that management of the hotel should endeavor to have a specific well defined man power plan or strategies, in terms of remuneration, fringe benefits, reward/Recognition schemes for staff members, training and development programs. This is to assist them in reducing dissatisfaction and increase the level of job satisfaction among Staff members, reduce employee turnover and also maximize profit. This study also describes the important role of employees for the company productivity and operation. Furthermore, several recommendations are proposed in the last part of this research for cultivating the employee loyalty towards the hotel industry which can help organizations in maximizing profits and improve the operation.