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https://doi.org/10.1108/978-1-83797-146-620231012

Emotional Wellness, Varied Immigrant Settlement Programming in Western Canada and Service Responsiveness

Nov 23, 2023
Cesar Suva +1 more

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Abstract Settlement services in Canada have only recently started offering support and programming for emotional wellness issues faced by newcomers to Canada (immigrants who have been in Canada for less than 5 years). Funding for such services has steadily increased over the past 5 years, particularly in the wake of the COVID-19 pandemic. Greater investment in ensuring the emotional wellness of immigrants is spurring new settlement services and programming. These include a wide array of configurations and approaches across the different geographies of Canada. This is evidence that providing such services for newcomers is in the early stages of implementation, characterised by experimentation and precarity. Mental and emotional wellness programming is in contrast with more established services, such as those meant to provide language learning, where common assessment tools, measures of proficiency and progress are well established. With funding from the Immigration, Refugees and Citizenship Canada (IRCC), this chapter features data from a 2-year project that examined emotional wellness services for immigrants offered in four cities in western Canada between 2018 and 2020. The study used surveys and interviews with clients and focus groups with front-line staff to understand client needs and discern the issues and impact of emotional wellness programming. Findings include apparent limitations in staff capacity and expertise to provide help when needed, the inappropriateness of service models meant for other contexts and complex funding requirements resulting in issues of access and the overall precarity of such programming.

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10.1080/1369183x.2022.2158791

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Dec 20, 2022
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Jingzhou Liu + 1 more

Underpinned by neoliberal rationalities, the contractual relationship between government funders and immigrant-serving organisations (ISOs) has led these agencies to promote neoliberal values of competition in the business market, prioritising quantity over quality in their services in order to secure government funding. Informed by Foucault's concept of governmentality as its theoretical framework and institutional ethnography (IE) as its methodology, our study investigates the work experiences of 18 immigrant settlement workers (ISWs) at three ISOs in western Canada. This study identifies how following an outcomes-driven evaluation approach, as required by the federal government, produces a series of textually mediated accountabilities, constructing translocal textual social relations that further coordinate and govern ISWs’ conduct in their local ISO workplaces. This evaluation approach, as analyzed in our study, is exercised as the technologies of ruling power, which is strengthened by the ruling of systems, workplace knowledge, social relations, and the governed-self, producing ideal ISWs who are self-accountable, self-regulated, adaptable, and productive. This process of making ideal ISWs legitimises ISWs’ apparatus role in reinforcing technologies of ruling power from the individual, organisational and institutional perspectives to better serve the agenda of the state.