Eliciting claims development patterns and costs hidden in backlogs

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Abstract Random delays between the occurrence of accident events and the corresponding reporting times of insurance claims is a standard feature of insurance data. The time lag between the reporting and the processing of a claim depends on whether the claim can be processed without delay as it arrives or whether it remains unprocessed for some time because of temporarily insufficient processing capacity that is shared between all incoming claims. We aim to explain and analyze the nature of processing delays and build-up of backlogs. Development patterns for incoming reported claims that form the basis for claims reserving may be distorted by backlogs when transformed into processed (or paid) claims. In a first step, we show how to infer hidden development patterns from processed claims data. In a second step, we discuss how backlogs impact claims costs, and we show how to select processing capacity optimally in order to minimize claims costs, taking delay-adjusted costs and fixed costs for claims settlement capacity into account. Theoretical results are combined with a large-scale numerical study that demonstrates practical usefulness of our proposal.

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The original paper with this title was published in 1968, following presentation at a Casualty Actuarial Society meeting. This is another up-date of indexes in the economic model—first report of 1976 and a forecast for 1977. These LPI indexes measure economic factors affecting loss and loss adjustment settlement costs which are incurred after claims have been reported. The indexes measure direct claims costs and not the reinsured excess losses which would be more adversely affected by inflation.This is a Claims Market Place concept of the loss settlement function of the insurance company. Claims Costs (our economic cost of production) result from purchasing of services under unusual circumstances in controversial, severe, hasty and often emergency situations. Claims settlements can take place in court rooms, lawyers' offices, repair garages and hospitals. The legalistic atmosphere is often one of friction and excessive demand rather than of a normal commercial esprit de corps. The procurement of these claims services requires dealing with high cost furnishers of services: doctors, clinics, hospitals, lawyers, repair garages or body shops, building trades, house furnishings.

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