E-Government Evaluation: Reflections On Three Organisational Case Studies

Abstract

The deployment of e-government continues at a significant cost and pace in the worldwide public sector. An important area of research is that of the evaluation of e-government. In this paper the authors report the findings from three interpretive in-depth organisational case studies that explore e-government evaluation within UK public sector settings. The paper elicits insights to organisational and managerial aspects with the aim of improving knowledge and understanding of e-government evaluation. The findings that are extrapolated from the analysis of the three case studies are classified and mapped onto a tentative e-government evaluation framework and presented in terms lessons learnt. These aim to inform theory and improve e-government evaluation practice. The paper concludes that e-government evaluation is an under developed area and calls for senior executives to engage more with the e-government agenda and commission e-government evaluation exercises to improve evaluation practice