Effects of Service Quality, Social Environment and Financial on Motivation, Satisfaction, and Performance for Athletes at Training Center PON XX in DIY

Abstract

Background: The training center programs are integrated exercises carried out by the Indonesian National Sports Committee (INSC) in the Yogyakarta region in preparing for the weekly National Sports (PON XX) multi-event in Papua. Purpose: The aim was to explore a deeper understanding along examining empirically variable-indicators relationships, simply known as the correlation of service quality, financial support, social environment, motivation, satisfaction, and athlete performance in sports. Design/method/approach: The research is descriptive with the mixed method. The approach was tested using structural equation modeling involving 137 athletes from the training center-INSC in Yogyakarta. Results: The scale/indicators and items used to evaluate the relationship of the variables and whether variable-indicators are valid and meaningful. By employing SPSS.23 and Smart PLS-SEM while testing data, construct validity and reliability compounds (Cronbach's alpha, rho-A, composite reliability, and AVE) were all verified and valid. When testing the correlation between indicators-variables, significance correlation was found in almost relation. However, correlating between variables-variables, a large number of data did not verify such correlation. The expected reason was that the researcher employed many variables with multiples items in one study. Linear regression was also analyzed and found in some aspects with P-value < 0.05. Conclusion: Although not all results showed a significant effect especially on dependent variables, service quality, social environment, financial support should be elaborated in the wake of improving satisfaction, motivation, and athlete achievement. As a suggestion, it could be the first study to be applied directly to the current situation in the PON XX-DIY training center programs.