Abstract
By the nature of the job, police officers are required to deal with conflicts frequently in work-related situations and, unquestionably, training of conflict management would benefit the work of policing. This study attempts to examine the effectiveness of a conflict management training (CMT) programme designed by the Psychological Services Group (PSG) for traffic police officers in Hong Kong, which used a train-the-trainer Model. Twenty-one officers trained by police clinical psychologists (PCP) were the primary level (PL) participants. They served as trainers for 211 fellow officers, constituting the secondary level (SL) participants. The training highlighted three major components: (1) heightening awareness of emotional reactions and CM approaches; (2) strengthening communication skills; and (3) enhancing anger management and emotional regulation. Outcome of the training was assessed using multi-measures, on which significant improvements were found using paired-sample t-tests, except for one measure of supervisors' ratings. Three-month and six-month follow-up assessments demonstrated maintenance of the training effects on self-efficacy. Findings of this study show that psychological knowledge can be utilised in law enforcement operations.
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