Abstract
This study aims to examine and analyze career development as mediator of work environment and organizational commitment on salesforce performance at PT. Astra International Tbk - Daihatsu Sales Operation Wil. DKI 2. This study uses a quantitative approach with structural equation model or SEM through software named PLS (Partial Least Square) method with the smartPLS program. The population of the study is numbered 344 and sampling using non-probability (purposive sampling) in which employee criteria as Salesforce at PT. Astra International Tbk - Daihatsu Sales Operation Wil. DKI 2 (consists of 20 branches), therefore sample obtained is numbered 185 respondents. The model theory used is showing fit to empirical data. The results of study showed that: (1) work environment has no significant effect on salesforce performance, (2) organizational commitment has a positive and significant on salesforce performance, (3) work environment has a positive and significant on development career, (4) organizational commitment has a positive and significant on development career, (5) career development has a positive and significant on salesforce performance, (6) work environment has a positive and significant on salesforce performance with development career as full mediator, (7) and organizational commitment has a positive and significant on salesforce performance with career development as partial mediator.
Highlights
Abstrak: Penelitian bertujuan untuk menguji dan menganalisis pengaruh pengembangan karir sebagai mediator lingkungan kerja dan komitmen organisasi terhadap kinerja salesforce di PT
This study aims to examine and analyze career development as mediator of work environment and organizational commitment on salesforce performance at PT
This study uses a quantitative approach with structural equation model or SEM through software named PLS (Partial Least Square) method with the smartPLS program
Summary
Berdasarkan Tabel 1 terdapat peningkatan persentase salesforce yang belum atau kurang memenuhi pencapaian kinerja (target) pada tiap Semester I per tahunnya. Berdasarkan pra-survei terdapat tiga faktor yang dianggap kurang dan perlu diperbaiki, yaitu sebesar 56,70% responden menyatakan tidak pada pernyataan akan sangat senang untuk menghabiskan sisa karir dalam organisasi ini. Dari hasil wawancara pra-survei, mereka setuju bahwa faktor lingkungan kerja, pengembangan karir, dan komitmen organisasi yang menyebabkan penurunan kinerja salesforce di perusahaan. Faktor lain yang dapat mempengaruhi kinerja karyawan adalah mengenai pengembangan karir, namun hasil penelitian yang dilakukan oleh Supendi (2017) membuktikan bahwa pengembangan karir tidak berpengaruh terhadap kinerja. Berdasarkan data dan fenomena yang terdapat pada latar belakang masalah, penulis tertarik untul melakukan penelitian dengan judul “Pengaruh Lingkungan Kerja dan Komitmen Organisasi terhadap Kinerja Salesforce yang dimediasi oleh Pengembangan Karir di PT. Astra International Tbk – Daihatsu Sales Operation Wil. Dki 2 yang terdiri dari 20 cabang dengan Salesforce berjumlah 344 orang. Metode analisis dalam penelitian ini menggunakan Varian Based Structural Equation Modelling, dimana dalam pengolahan datanya menggunakan software Partial Least Square (PLS)
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