Effect of Covid-19 on the electronic payment system: usage level trust and competence perspectives

Abstract

<span style="font-size: 9pt; font-family: 'Times New Roman', serif;">Covid-19 has dramatically spread globally and dramatically made several effects in almost all sectors. Electronic commerce and electronic payment systems are important sectors which affected directly by the Covid-19 pandemic. Online markets and electronic payment systems have been recognized as one of the fastest-growing technology in the last decade even within normal situations. However, several factors may influence such growth, which many consider as barriers or enablers of using the electronic payment system. This study aims to shed the light on the influence of Covid-19 on the electronic payment system from trust and competence perspectives. The study employed both qualitative and quantitative methodological approaches for data collection and analysis. The data was collected from 31 semi-structured interviews, 718 surveys, and annual reports. NVivo, Microsoft Visio, and Microsoft power business intelligence were used for the data analysis process. As a part of this study, a proposed framework has been developed which includes both technical and managerial parts.</span>