Effect of 360 degree feedback method on nursing quality in Emergency Department

Abstract

Objective To investigate the effect of 360 degree feedback method on nursing quality in Emergency Department. Methods A self-designed 360 degree feedback assessment scale was used monthly in 40 emergency nurses to assess the nursing quality by all doctors, nurses, head nurse, patients and their families from 5 aspects including basic nursing, specific nursing, nursing attitude, work efficiency and cooperation ability. The results were given to all nurses, then to discuss the cause of the problem and the solution method. The satisfaction for nursing work of doctors, nurses and patients were compared before and after the implementation of 360 degree feedback method. Results The total score of nursing quality before implementation was (68.7±18.4), and (84.3±12.5) score 3 months after intervention (t=4.435, P<0.01) and (92.1±6.2) score 6 months after implementation having statistical significance with 3 months after implementation (t=3.536, P<0.01). The total satisfactory rates after 3 months and 6 months of implementation among doctors were 100.0%, while nurses were respectively 87.5% and 100.0%, and all of them were significantly higher than that before the implementation (P<0.05). The total satisfactory rates after 3 months and 6 months of implementation of patients were respectively 90.9% and 100.0%, which were significantly higher than that before the implementation (P<0.05). Conclusions 360 degree feedback method can improve the nursing quality in Emergency Department, and doctors, nurses, patients′ satisfaction. It should be promoted. Key words: Emergency Department, hospital; 360 degree feedback method; Nursing quality