E-patients in Hungary: Digital health use and attitudes based on a representative nationwide survey

Abstract

Introduction: The impact of digitalisation on healthcare has become one of the most important research areas in re-cent years. The COVID-19 epidemic has been a major driver in this process. Objective: In our nationally representative, population-based survey (n = 1500), we sought to find out how patients in Hungary use digital health tools, what the advantages and disadvantages of introducing and using these technolo-gies are, and how this is transforming the doctor-patient relationship. Methods: We conducted a national representative telephone questionnaire survey (CATI). The sample is representa-tive of the adult population of Hungary in terms of gender, age, type of settlement and education. Results: 81.3% of the respondents use the internet - 87.6% of whom use it in relation to health and illness, too. This is 71.2% of the total sample. Websites (76 .3%) and social media (47.3%) are the main sources of information on the internet; e-prescription and online appointment booking are the most known by patients (92.6% and 85.2%, respec-tively), while almost half of the respondents would like to try telehealth and would welcome a recommendation from their doctor on reliable websites, apps and sensors. Our results highlighted that the effect of the type of settlement on access to digital health is not significant, but that the effect of age, education and gender is decisive. Conclusion: Data from our national representative population survey indicate that the use of digital health solutions is already an integral part of care and that there is a strong demand for further digital options.