Dynamically Measuring, Analyzing and Forecasting Sentiment Resilience in Online Communities

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The sentiment resilience in online communities is an emerging and increasingly important concept. However, current methods for measuring sentiment resilience fail to account for the dynamic characteristics of resilience changes and are also unable to consider the overall context of the community. To fill these gaps, we propose the Dynamic Resilience Index (DRI) model based on existing studies, combining resilience theory, catastrophe theory, and Hidden Markov Model. Through experiments and analyses on case data, we test the method and make interesting findings. Firstly, we find the optimal quantity of resilience state and observation sequence length, and calculate DRI with the lowest perplexity. Secondly, we analyze the relationship between DRI and the locations and commenting time of netizens, and reveal the dynamic change mechanism of DRI. Thirdly, we forecast DRI in a dynamic and complex community environment and reveal how the length of the time window influences forecasting performance. Our research has made significant methodological and theoretical contributions to the field of sentiment resilience analysis, while also providing practical implications for online community regulation.

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Introduction Most developed countries, including Australia, have a strong focus on national, state and local strategies for emergency management and response in the face of disasters and crises. This framework can include coping with catastrophic dislocation, service disruption, injury or loss of life in the face of natural disasters such as major fires, floods, earthquakes or other large-impact natural events, as well as dealing with similar catastrophes resulting from human actions such as bombs, biological agents, cyber-attacks targeting essential services such as communications networks, or other crises affecting large populations. 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There have been some recent efforts in Australia to move in this direction, for example the Australian Emergency Management Institute (AEMI)’s recent suite of projects with culturally and linguistically diverse (CALD) communities (2006-2010) and the current Australia-New Zealand Counter-Terrorism Committee-supported project on “Harnessing Resilience Capital in Culturally Diverse Communities to Counter Violent Extremism” (Grossman and Tahiri), which I discuss in a longer forthcoming version of this essay (Grossman). 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How we might do differently in thinking about the broader challenges for multiculturalism itself as a resilient transnational concept and practice? The Concept of Resilience The meanings of resilience vary by disciplinary perspective. While there is no universally accepted definition of the concept, it is widely acknowledged that resilience refers to the capacity of an individual to do well in spite of exposure to acute trauma or sustained adversity (Liebenberg 219). Originating in the Latin word resilio, meaning ‘to jump back’, there is general consensus that resilience pertains to an individual’s, community’s or system’s ability to adapt to and ‘bounce back’ from a disruptive event (Mohaupt 63, Longstaff et al. 3). Over the past decade there has been a dramatic rise in interest in the clinical, community and family sciences concerning resilience to a broad range of adversities (Weine 62). 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In essence, protective factors are those conditions in the individual that protect them from the risk of dysfunction and enable recovery from trauma. They mitigate the effects of stressors or risk factors, that is, those conditions that predispose one to harm (Hajek 15). Protective factors include the inborn traits or qualities within an individual, those defining an individual’s environment, and also the interaction between the two. Together, these factors give people the strength, skills and motivation to cope in difficult situations and re-establish (a version of) ‘normal’ life (Gunnestad). Identifying protective factors is important in terms of understanding the particular resources a given sociocultural group has at its disposal, but it is also vital to consider the interconnections between various protective mechanisms, how they might influence each other, and to what degree. An individual, for instance, might display resilience or adaptive functioning in a particular domain (e.g. emotional functioning) but experience significant deficits in another (e.g. academic achievement) (Hunter 2). It is also essential to scrutinise how the interaction between protective factors and risk factors creates patterns of resilience. Finally, a comprehensive understanding of the interrelated nature of protective mechanisms and risk factors is imperative for designing effective interventions and tailored preventive strategies (Weine 65). In short, contemporary thinking about resilience suggests it is neither entirely personal nor strictly social, but an interactive and iterative combination of the two. It is a quality of the environment as much as the individual. For Ungar, resilience is the complex entanglements between “individuals and their social ecologies [that] will determine the degree of positive outcomes experienced” (3). 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The participation of individual users in online communities is one of the most noted features in the recent explosive growth of popular online communities ranging from picture and video sharing (Flickr.com and YouTube.com) and collective music recommendation (Last.fm) to news voting (Digg. com) and social bookmarking (del.icio.us). Unlike traditional online communities, these sites feature little message exchange among users. Nevertheless, users' involvement and their contribution through non-message-based interactions have become a major force behind successful online communities. Recognition of this new type of user participation is crucial to understanding the dynamics of online social communities and community monetization. The new communication features in online communities can be best summarized as Ballot Box Communication (BBC), which is an aggregation mechanism that reflects the common experience and opinions among individuals. By offering a limited number of choices such as voting, rating and tagging, BBC creates a new medium to effectively reveal the interests of mass population (see Table 1). Compared with traditional Computer Mediated Communication (CMC) such as email, Web publishing, and online forums, BBC influences user preferences by simplifying the mass sharing of individual preferences. These technologies offer new ways for information consumers to be involved in community activities. In traditional online communities, users only have two levels of participation: "watching from the sidelines" or "playing in the game," for example, they are either passive readers or active participants in conversations. However, BBC presents a new choice -- "shouting from the stands" -- in which each user can express his opinion through BBC and their collective preferences can be heard as a dominant voice. For instance, Digg readers can vote on news and promote it to the front page for millions of visitors to see. In spite of the increasing significance of non-message-based online communication, very little is known about BBC-enabled communities. As entrepreneurs build and manage new online communities, they have no choice but to look for the "right" technologies by trial-and-error. Not surprisingly, the result is hit-or-miss: some of the grandest failures of the dot com bust featured online communities. Only after costly failures, it has been recognized that not all technologies can benefit the growth and sustainability of a community. Extant theories on online communities and communication networks may offer some guidance on understanding of the emergence of new online communities (such as YouTube). Whitaker et al. identify online communities as "intense interactions, strong emotional ties and shared activities." In addition, Monge and Contractor define communication networks as "the patterns of contact that are created by the flow of messages among communicators through time and space." Both study the social interaction aspect of communities such as user commenting and discussing. However, the nonsocial interaction aspect, which is the focus of BBC and often dominant in contemporary online communities, has not received much attention.

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Finding the state sequence maximizing P(O; I|λ) on distributed HMMs with Privacy
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Hidden Markov models (HMMs) are widely used by many applications for forecasting purposes. They are increasingly becoming popular models as part of prediction systems in finance, marketing, bio-informatics, speech recognition, signal processing, and so on. Given an HMM, an application of HMMs is to choose a state sequence so that the joint probability of an observation sequence and a state sequence given the model is maximized. Although this seems an easy task if the model is given, it becomes a challenge when the model is distributed between various parties. Due to privacy, financial, and legal reasons, the model owners might not want to integrate their split models. In this paper, we propose schemes to select a state sequence so that the joint probability of an observation sequence and a state sequence given the model is maximized when the model is horizontally or vertically distributed between two parties while preserving their privacy. We then analyze the proposed schemes in terms of privacy, accuracy, and additional overhead costs. Since privacy, accuracy, and performance are conflicting goals, our proposed methods are able to achieve an equilibrium among them.

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