Abstract

In response to the coronavirus pandemic, the Government of India imposed a nationwide lockdown of 21 days on May 25, 2020, which was extended thrice to a total of 68 days. Mandatory quarantine could hamper mental well-being, trust in the government, and compliance with guidelines. This study looks in-depth at individual accounts during the lockdown (phase A) and after the “unlock” (lifting of the nationwide lockdown; phase B) using telephonic interviews. Mass job loss and the exodus of migrant workers from major cities highlighted the need to include low-income groups in research; hence, purposive sampling was used. We interviewed 45 participants in phase A and 35 participants in phase B; the latter was drawn from the phase A pool based on availability and willingness. Data were analyzed using thematic analysis. Analysis revealed four themes of participants’ experiences, namely: (1) transitioning from a disrupted normal to a “new normal”; (2) accountability and lack of trust; (3) fear and uncertainty; and (4) perceived lack of control. Within the themes, coping with stressors was observed in six broad categories: (1) distraction, (2) escape/avoidance, (3) positive cognitive restructuring, (4) problem solving, (5) seeking support, and (6) religious coping. Results enabled the drawing of parallels and contrasts between various socioeconomic, religious, and sexual/gender groups and were discussed from the lens of cognitive appraisal theory and coping. The implications of these findings in psychological crisis intervention and policy are discussed, pointing toward the need to allow a collaborative effort and mutual trust to build a resilient society.

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