Digitalisation and supply chain integration in Northwest Nigerian hospitality: impact on service quality, operational efficiency and employee satisfaction

PurposeThis study aims to examine how big data adoption (BA) helps to improve innovation capability, supply chain integration, resilience and organizational performance through direct and mediating mechanisms.Design/methodology/approachThis study uses a combination of meta-analytic approaches (meta-structural equation modeling and meta-regression) using 205 effect sizes from 76 prior empirical studies. It leverages the organization information processing theory as a theoretical lens to analyze the proposed relationships. This study estimates heterogeneity in the relationship between BA and innovation capability based on the meta-regression by considering different types of moderators: digital competitiveness score (DCS), national culture, type of economies and gross domestic product (GDP) per capita.FindingsThe findings indicate that BA improves the innovation capability of the organization, supply chain integration and resilience, which consequently drives organizational performance. The results show that the innovation capability mediating effect is higher between BA and supply chain integration than between BA and supply chain resilience link. However, supply chain resilience and integration are equally effective in translating innovation capability influence to organizational performance. The authors find that developing countries reap more benefits from BA in driving innovation, and country culture plays a vital role in driving innovations.Research limitations/implicationsThis study offers multiple theoretical implications. First, deriving from organization information processing theory, the authors recognized that BA and innovation capability complement each other, which improves the information processing capacity of the organizations, enabling supply chain integration, resilience and organizational performance (Bahrami et al., 2022; Gupta et al., 2020; Chatterjee et al., 2022). This study is one of few that analyzed how BA and innovation capability work together to drive supply chain integration, resilience and organizational performance, which was not collectively studied in existing studies, meta-analyses or reviews to ascertain the direct and mediating mechanisms (Aryal et al., 2020; Oesterreich et al., 2022; Ansari and Ghasemaghaei, 2023; Bag and Rahman, 2023; Alvarenga et al., 2023). Second, our study offers integrated and more definitive results regarding identified relationships. More precisely, the study provides statistically significant direct effects with the help of meta-analysis and meta-structural equation modeling to remove the ambiguity in the literature. Third, apart from the above definitive relationships, mediation analysis contributes to academia in identifying significant mediating mechanisms related to innovation capability, supply chain integration and resilience. Innovation capability partially and significantly mediates between BA and supply chain integration/resilience. Fourth, meta-regression provides valuable insights related to DCS, national culture and type of economies in the supply chain context. In fact, this study is the first one to examine the effects of DCS and all dimensions of national culture on the BA−INV relationship and overcome certain limitations that exist in the literature (Oesterreich et al., 2022; Ansari and Ghasemaghaei, 2023; Nakandala et al., 2023).Practical implicationsBig data is captured through evolving digital technologies such as intelligent sensors, radio frequency identification tags, global positioning system (GPS) locations and social media, which generate large data sets. Thus, managers must extract value from such a large data set and transition from big data to BA. This transition encompasses retrieving unknown patterns and insights from big data, its interpretations and extracting meaningful actions (Gupta et al., 2020; Hallikas et al., 2021). This study confirms that organizational capabilities in terms of BA and innovation enable supply chain integration and resilience. Managers must concentrate on BA and innovation capability simultaneously rather than making a trade-off between capabilities (Morita and Machuca, 2018) to drive supply chain integration, resilience and performance. For example, Morita and Machuca (2018) study revealed that many companies are doing trade-offs between capabilities and innovation. Hence, the findings clarified confusion among practitioners and confirmed that BA improves innovation capability, consequently enabling higher supply chain integration and resilience. Thus, managers investing in innovation capability will be more confident about integration, resilience and performance outcomes.Originality/valueThis is one of the early studies that examine the underlying mechanisms of innovation capability, supply chain integration and resilience between BA and organizational performance. Moderation analysis with a DCS, national culture, type of economies and GDP per capita explains the heterogeneity between the BA and innovation capability relationship.

Building responsive and resilient supply chains: Lessons from the <scp>COVID</scp>‐19 disruption

This study examined the association between digital transformation (DT), supply chain integration (SCI), and overall sustainable supply chain performance (OSSCP). The current literature has preliminarily explored the concepts of DT and SCI and their relationship with sustainable supply chain performance. However, real empirical evidence of the direct impact of DT and SCI on OSSCP has been missing so far. To fill this gap, data were collected from 134 professionals working in international manufacturing companies operating in Morocco through a questionnaire-based survey from August 2022 to November 2022. A conceptual framework was developed based on DT, SCI, and OSSCP and analyzed by partial least squares structural equation modeling (PLS-SEM) with the assistance of SmartPLS 4.0 software. The findings revealed that DT has a significant positive influence on SCI and OSSCP. Furthermore, SCI directly and positively impacts OSSCP with a partial mediation effect on the relationship between DT and OSSCP. Further, this research provides insights for practitioners into enhancing sustainable supply chain performance by adopting digital technologies and integrating SC functions. In particular, this study revealed that DT adoption drives a higher ethical supply chain level from the perspective of sustainability and efficiency in operations. This study is the first to analyze the influence of digital transformation and supply chain integration on sustainable supply chain performance in a manufacturing context.

Nexus between technology enabled supply chain dynamic capabilities, integration, resilience, and sustainable performance: An empirical examination of healthcare organizations

PurposeThe purpose of this paper is to investigate the potential role of innovativeness in determining supply chain (SC) integration and to foster the SC performance of manufacturing small and medium enterprises (SMEs). The study also proposes that the SC integration–performance relationship is contingent to the degree of environmental uncertainty (EU).Design/methodology/approachThe data were collected from 321 manufacturing SMEs working in Pakistan. Respondents were owners/CEOs/managers of the firms. Considering the formative nature of indicators of SC efficiency and effectiveness, partial least square-based structural equation modeling (SEM) was used to analyze the data.FindingsThe results indicate that innovativeness positively influences the dimensions of SC integration which in turn affects SC efficiency and effectiveness. The results support the presence of moderation for the relationship between the dimensions of both SC integration and performance. The findings suggest that firms should endeavor to accomplish innovativeness and SC integration, as they jointly promote SC performance.Practical implicationsSMEs can use innovativeness as an important tool to increase SC integration and SC performance. For SMEs with a highly volatile and dynamic environment, managers should achieve SC integration and include external integration orientation at the strategic level in order to reap the greatest advantages from SC integration.Originality/valueThis study contributes to the SC literature by exploring the effect of the nascent determinant (innovativeness) of SC practices and performance to expand and deepen current understanding of the potential role of innovativeness in the SC context. Furthermore, considering EU as a moderator opens up new avenues of research to elucidate the SC integration–performance nexus in the emerging market context.

Managing resources for digital transformation in supply chain integration: The role of hybrid governance structures

The hotel industry relies on supply chain to deliver value added products and services, therefore selecting suppliers significantly affects the company's competitiveness in the market to improve sustainability performance. This research is important to determine how supplier innovativeness can improve sustainable performance. It provides a new contribution in assessing the influence of supplier innovativeness and supply chain integration on sustainable performance in the hotel industry, however their combined impact remains underexplored. The study examines the effect of supplier innovativeness on sustainable performance by focusing on the mediating role of supply chain integration in the hotel industry. The study employed a non-probability sampling method using a purposive sampling technique. The sample was selected based on the criterion that respondents held managerial or equivalent positions, as they were responsible for decision-making in hotel operations. A total of 111 respondents participated in the study and the hypotheses were analysed using SmartPLS software. Supplier innovativeness has a significant effect on supply chain integration and also contributes significantly to the improvement of sustainable performance. Indirectly, supplier innovativeness also significantly impacts sustainable performance through supply chain integration. Supply chain integration partially mediates the relationship between supplier innovativeness and sustainable performance. Emphasizing these factors can help hotels to achieve their sustainability goals, offering valuable insights for managers and policymakers. Hotel managers should actively engage in partnerships with innovative suppliers and invest in strengthening integration across their supply chains. This research contributes to the growing body of literature on sustainable supply chain management, particularly within the hospitality industry.

The purpose of this study is to propose a research model to investigate the relationships between supply chain digitalization, supply chain integration, and firm performance. In particular, the mediating effect of supply chain integration and the moderating effect of supply chain digitalization in the research model are examined. An online survey is administered to Chinese employees (N = 264) working in the supply chain industry. Data are analyzed by the partial least squares structural equation modeling (PLS-SEM) using the SmartPLS 3.0. The findings of this study reveal that both digitalization and supply chain integration have a positive influence on firm performance. Moreover, supply chain integration partially mediates the relationship between supply chain digitalization and firm performance. Meanwhile, supply chain digitalization positively moderates the relationship between supply chain integration and firm performance. These findings address the research gap in the extant literature and provide practical implications in ethical supply chain management. In particular, this study reveals that supply chain digitalization can drive a higher level of ethical supply chain in the perspective of supply chain visibility and efficiency in operations.

Senior Managers in industry have recognized whilst there is significant use of supply chain integration (SCI) technology over the last decade, there is apparent lack of supply chain visibility (SCV) across the supply chain (SC). The lack of visibility has also raised the question of information sharing between SC partners, by managers across the globe. The objective of this paper is to review, and report the current directions taken by academia, and practitioners to incorporate SCV into organizations through SCI, and the systematic approach taken to conduct a literature review to establish these directions. A comprehensive literature review structured around following key components: current state of global SC's ; SC blueprints, processes and strategies; current tools, systems, and techniques applied in supply chains, such as the SCOR model, and the integrated approach; the current SCI practices in industry. This paper concludes that, whilst there is significant breadth of research that has been carried out across the various the aspects of a SC, such as the tools, techniques, systems, current practices used in relation to SCV, SCI, and information sharing between SC partners, however there are limitations in terms of its depth, such as the current level of SCI in industry, and managements' expectation of integration in industry, raising research questions hence justifying further research. It further adds that whilst SCV, and SCI is given importance by both academia through research publications, and in industry by means of white papers, and industry developed solutions by consultants and managers, there are differing views about SCV and SCI.

PurposeIn light of the complex and volatile business environment, the study aims to examine the influence of supply chain technological capabilities (SCTCs) on supply chain learning (SCL) and supply chain integration (SCI). Additionally, it examines the impact of supply chain learning and integration on supply chain absorptive capacity, as well as the effect of supply chain absorptive capacity (SCAC) on supply chain resilience (SCR) and supply chain robustness (SCRO).Design/methodology/approachThis study adopts a quantitative approach, with data collected from 411 manufacturing firms in China. For data analysis, PLS-SEM was utilized to achieve the study objectives.FindingsThe outcome reveals that SCTCs favorably influence both SCL and SCI. Furthermore, SCL and SCI positively affect SCAC, which in turn has a beneficial impact on the SCR and SCRO.Practical implicationsPractitioners gain actionable insights into leveraging SCTCs to enhance collaborative learning and integration, strengthening absorptive capacity. The study guides firms in designing adaptive supply chains by prioritizing technology adoption, knowledge-sharing mechanisms, and agile partnerships to mitigate disruptions.Originality/valueGrounded in the dynamic capabilities view, this study advances academic understanding by empirically validating a novel framework linking SCTCs, SCL, SCI and SCAC to SCR and SCRO. Unlike prior studies, it uniquely examines the interplay of these constructs in disruption contexts, addressing a critical gap in supply chain literature. The findings reveal that SCTCs are foundational to fostering SCL and SCI, amplifying SCAC —a key driver of SCR and SCRO.

In digital transformation and development, supply chain integration has become a key strategy to improve supply chain synergy efficiency and enhance enterprise competitiveness. Based on the survey data of 185 manufacturing enterprises in Tianjin, the fuzzy set qualitative comparative analysis (fs QCA) method is used to explore the synergistic mechanism of government policy, supply chain partnership, information sharing, risk avoidance, and intelligence degree on supply chain integration and the interaction among them. The results show that: (1) a single factor does not constitute a necessary condition for promoting supply chain integration, but the formation and development of supply chain partnership plays a universal role in promoting supply chain integration; (2) the “multiple concurrent” of five factors constitute the diversified configuration of a driving supply chain integration path, that is, the driving supply chain integration path has the characteristic of “all roads lead to the same destination”; (3) there is a “sharing” type, a “cooperative” type, and a “cooperative-sharing” type three equivalent path, whereby the formation of supply chain partnership can enhance the trust between manufacturing enterprises and suppliers and customers, increase the transaction frequency of upstream and downstream enterprises, and improve the cooperation efficiency. The utility model can effectively reduce the “long whip” problem caused by the information asymmetry, and improve the operational efficiency and stability of the whole supply chain. The purpose of this study is to inspire manufacturing enterprises in the context of digital supply chain integration to improve the collaborative efficiency of the supply chain.

With the rapid development of digital technologies, digital transformation is becoming a critical way for enterprises to improve their performance. However, the current literatures lack sufficient research on whether and how the usage of digital technology improve supply chain performance. Based-on resource-based view and information processing theory, this study examines the impact of digital transformation on supply chain performance, as well as the mediating role of supply chain integration. The proposed hypotheses are tested empirically using data collected from Chinese A-share listed manufacturing firms for the years 2015 to 2022. The results show that digital transformation has a significant impact on supply chain performance, in which supply chain integration plays a partial mediating role. After a series of endogeneity and robustness tests, the results remain valid. Further analysis also reveals that the impact of digital transformation on supply chain performance is more significant for small and medium-sized enterprises (SMEs) than for large enterprises. In addition, firm size has a significant heterogeneous effect on this relationship, which implies that digital transformation is better able to improve SMEs’ supply chain performance. The findings provide guidance for enhancing supply chain performance through digital transformation and supply chain integration.

This thesis primarily aims to examine the logical relationships among the integration strategies of seaport terminals along with the supply chain processes and strategies, and the antecedents and consequences of the integration strategies. In this thesis integration strategy is termed Port Supply Chain Integration (PSCI) and the antecedents and the consequences of PSCI were identified and termed as Port Performance (PP). The analysis of this thesis is developed in a four-way model, where each part covers a different dimension of the analysis regarding the influence of the supply chain optimization and integration regarding the efficiency and the function of ports. In the first part we include a theoretical and classification and analysis regarding ports efficiency with information regarding ports policies, competition and performance of ports, governance strategies and ports role in the Supply Chain Optimization and Integration Strategy Following this part, a theoretical and historical analysis takes place by analyzing 4 different strategic models regarding the function of ports. A Porters analysis model, the port selection criteria model, the resource-based theory and the Supply Chain Management Theory (SCMT) consist these four theoretical models and strategies based on which this thesis analysis is based. Moreover, in the third chapter of this paper there is an extensive analysis regarding the Supply Chain Integration strategy and its role in the function of a port. To deep dive there is an extensive approach regarding the Supply Chain Management and Integration Ports Supply Chain Integration, a reference to the casual relationships and to the motives and circumstances of Ports. The final part of this thesis consists the conclusion of the whole analysis. Conclusions are presented in a simple way so the reader and the researchers to be able to deep dive in the knowledge helpful for him and to be able to extract the data and information that he may need for a future analysis. At this point I would like to mention that this thesis analysis remains a theoretical document and theoretical approach regarding the main strategies that currently exist when it comes to the efficient management of a Port. Of course, every port in the world may have special needs and customized strategies and measures should be adopted to cover these needs. This paper only provides a logical based analysis where the future researcher may stand, analyze and based on his needs extract future conclusions for his analysis.

The goal of the article is to examine the relationship between supply chain risk, Supply chain integration, Supply chain risk resilience and Firm performance in the global supply chain of the Vietnamese pharmaceutical industry. Data was collected for 3 months with 389 satisfied pharmaceutical enterprises for analysis on Smart PLS software. The results show that Supply chain risk has a statistically significant negative impact on supply chain integration. Moreover, Supply chain Integration has a statistically significant positive impact on Supply chain risk Resilience and firm performance. Finally, we find that Firm performance is a good foundation for business operations and supply chain risk resilience. Therefore, we make recommendations to Vietnamese pharmaceutical enterprises that: Supply chain Integration is extremely necessary to ensure performance and Supply chain risk resilience in the context of the current covid-19 pandemic.

Literature suggests that more supply chain (SC) integration increases of SC performance. However, recent research shows that contextual factors affect the effectiveness of SC integration efforts. Specifically, the location of the customer order decoupling point (CODP) might be such a factor, but there is limited empirical evidence. This study explores the impact of the location of the CODP on SC integration. It empirically investigates upstream, internal and downstream SC integration efforts in twelve metal parts producing Dutch companies to offer a comprehensive view of the effects of the location of the CODP on SC integration. Our results show a clear relationship between SC integration and the location of the CODP. Specifically, make-to-order (MTO), assemble-to-order (ATO) and make-to-stock (MTS) companies show relatively high levels in upstream, internal and downstream SC integration, respectively. Moreover, MTO companies mainly share forecast information and engage in joint R&D with their suppliers, ATO companies focus on internal SC integration using information systems and planning, while MTS companies interact with their customers intensively to exchange forecast information. Our study adds to the insight on the application of SC integration in different situations and offers initial evidence for the effects of the location of the CODP on SC integration.