Abstract

Logistics operators are facing various challenges in provision of the logistics services: digitalization, changes in delivering and working processes, changes of routes in the international trade, changes in commerce including e-commerce growth and networking between companies. The digitalization is currently changing logistics services and logistics operators are forced to adapt or create new business models. In this paper, authors research the challenges i.e. influencing factors which logistics operators are facing in the provision of the logistics services. Furthermore, authors will define the groups of logistics operators currently present at the market, from the aspect of digitalization. The focus of this paper is to analyse digital business models of logistics services.

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