Abstract
This article addresses the relevance of the implementation of chatbots as auxiliary tools for the service in school secretariats, focusing on the optimization of administrative processes and the improvement of the quality of the services offered. Through the adoption of innovative chatbots, educational institutions can achieve modernization in their operations, automation of routine tasks, reduction of waiting times and more effective targeting of human resources to complex activities. The benefits of this implementation include greater operational efficiency, increased satisfaction of the various stakeholders, and a better strategic allocation of human resources.
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