Development of a voice disorder work productivity inventory utilizing cognitive interviewing technique.

Abstract

Objectives/HypothesisVoice disorders have been shown to impair workplace productivity primarily by reduced efficiency while at work (presenteeism) versus increased days missed (absenteeism). Work productivity measures such as the Work Productivity and Activity Impairment (WPAI) Questionnaire or the World Health Organization Health ‐ Work Performance Questionnaire (HPQ) can be customized to a specific disease but do not fully capture impaired work productivity associated with voice disorders. The purpose of this study was to develop a novel questionnaire to evaluate work productivity in patients with voice disorders.Study DesignDescriptiveMethodsAt a tertiary medical center, patients with gainful employment and with chronic voice disorders were given the WPAI, HPQ, and 20 voice‐related statements (VRS‐20). Cognitive interviews were conducted and recorded with all patients.ResultsTen patients (7 females, 3 males) completed the questionnaires and subsequent cognitive interviews. One patient had spasmodic dysphonia, 6 had benign vocal fold lesions, and 3 had vocal fold motion disorders. The median VHI‐10 was 18 (9‐40). Themes that emerged during interviews include: avoiding oral communication/telephone, use of voice associated with strain/fatigue, frustration and stress at work, and workplace integrity. Conclusions: In cognitive interviews, participants felt the VRS‐20 captured the impact of their voice disorder at work better than the WPAI and HPQ. Participants also felt some statements were more important than others.Level of Evidence5.