Development of a Framework of a TMS Benchmark Analysis Applied on an European Airline Company

Abstract

This paper suggests a proactive approach in the selection of transportation management systems (TMS). The idea is to perform a two directional benchmark analysis, where the company shall in the first step benchmark its business requirements to the market solutions. In the second step it shall assess its maturity level of its transportation management organization and business processes to determine the priorities of its optimization plans. This essential step will help the company to target precisely the requirements of its future TMS. This approach was applied to a major European airline company, from starting with the essential and necessary steps to get from the identification of the need for a TMS to the pre-selection of vendors and recommendation on how to proceed on the project to enhance maximal collaboration in transportation management.