Abstract
Student satisfaction is an important qualitative indicator for higher educational institutes. Measures of student satisfaction show the key factors for meeting users’ needs. This paper focuses on the Determination of Factors Affecting Student Satisfaction of Islamic Azad University, using an exploratory factor analysis with Principal Component Analysis. Varimax rotation method was used during the exploratory factor analysis. Seven factors were extracted: (1) Academic advising effectiveness, (2) Campus support services, (3) Campus life (4) Responsiveness to diverse populations, (5) Safety and Security (6) Campus climate, (7) financial aid effectiveness. Students view academic advising as an important needed service.
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