Abstract

The unavailability of information and communication services due to network-related incidents may have a significant impact on large organizations. Network incidents can hence be viewed as a risk for organizations whose consequences are not accounted for by traditional network design problems. In this work, we address the problem of designing a reliable wired network from a risk analysis perspective. We propose a novel methodology for the quantitative assessment of the risk associated with network-related incidents in a hospital campus. We then define an optimization problem to find the topology that minimizes the network cost plus the expected loss over time attributable to the unavailability of corporate services to staff affected by network incidents. A case study illustrates our methodology and its benefits. Using available public information, we design the topology of a campus network for a large hospital where the cost of labor exceeds 200M€/year. The solution to our optimization problem is found through well-known genetic algorithms and provides a topology where network nodes with a higher impact on productivity exhibit higher reliability. As a consequence, the topology obtained reduces more than 95% (+392 000€) the expected annual lost profits when compared to common reduced-cost topologies such as the minimum-cost ring or the non-reliable minimum-cost tree, showing that investment in risk reduction pays off. Our contribution may be used by engineers to (re)design cost-effective reliable networks or by hospital managers to support decisions on updating present infrastructure based on risk reduction.

Highlights

  • Wired data networks are critical enablers of Information and Communication Technology (ICT) services, which in turn bring financial benefits to organizations in the form of productivity improvement or competitive differentiation [1]

  • Hospitals have become critically dependent on ICT services as they support most of their business processes despite their clinical, managerial, or strategic nature [2]

  • Network service is degraded and ICT services may become unavailable to some users, impacting operational performance, which represents a risk for the organization

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Summary

INTRODUCTION

Wired data networks are critical enablers of Information and Communication Technology (ICT) services, which in turn bring financial benefits to organizations in the form of productivity improvement or competitive differentiation [1]. The new link added to the baseline topology can be viewed as a countermeasure that reduces the risk of staff unable to do their job at full capacity and its associated impact Implementing this countermeasure implies cost and it is unclear as to whether such an investment would pay off. Given a set of nodes with known location and some basic information from the organization, we provide a method for estimating per node loss expectancy attributable to users unable to access ICT services due to loss of network connectivity. This information is used to obtain the most profitable topology with minimum investment.

RELATED WORKS
BENEFITS OF INVESTMENTS IN COUNTERMEASURES
MATHEMATICAL FORMULATION OF THE OPTIMIZATION PROBLEM
MODELING THE MODIFIED LOSS EXPECTANCY
SOLUTION SEARCH METHOD
CASE STUDY
INTRODUCTION TO THE HOSPITAL ENVIRONMENT
RESULTS
VIII. CONCLUSION AND FUTURE WORKS
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