Abstract
BackgroundThe aim here was to explore trends in patient satisfaction with primary health care and its accessibility and continuity, and to explore whether through reforms and improvements some of the essential goals had been achieved over a 14-year period of time in Finland.MethodsNine questionnaire surveys were conducted over a period of 14 years among patients attending within one week in the 65 health centres in the Tampere University Hospital catchment area. A total of 147,394 responded out of a sample of 333,648 patients. The response rate varied yearly from 53% to 37%.ResultsPatient satisfaction with care in Finnish health centres decreased by nearly 9 percentage units from 1998 to 2011. The fall-off was most marked in the age-group over 64 years. There was a 20 percentage unit’s reduction in ease of access as reported by patients. Respondents also reported that the continuity of care had deteriorated.ConclusionsDespite major reforms in Finnish health care policy, patients seem to be less satisfied. Our findings challenge both Finnish authorities and GPs to improve the accessibility and continuity of care in primary health services.
Highlights
The aim here was to explore trends in patient satisfaction with primary health care and its accessibility and continuity, and to explore whether through reforms and improvements some of the essential goals had been achieved over a 14-year period of time in Finland
Accessibility and continuity of care are important aspects of good general practice and essential in efforts to improve the quality of performance [1,2,3,4]
The results of the present study show that people using primary health care services in Finnish health centres are generally fairly satisfied with them
Summary
The aim here was to explore trends in patient satisfaction with primary health care and its accessibility and continuity, and to explore whether through reforms and improvements some of the essential goals had been achieved over a 14-year period of time in Finland. Accessibility and continuity of care are important aspects of good general practice and essential in efforts to improve the quality of performance [1,2,3,4]. There is a positive correlation between patient satisfaction, continuity and accessibility of care, and medical treatment outcomes [7,8]. The Finnish health care services offer universal coverage over a comprehensive range of health needs implemented primarily by publically owned and operated organizations [9]. Primary health care service is provided mainly by municipal health centres.
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