Abstract
Decision Support Systems can be used as problem solving in semi-structured and unstructured conditions. Multi-criteria decision making tools can be solved by the Analytical Hierarchy Process method. The problem that will be examined in this study is about the services of household appliances in the city of XYZ. The household appliance services that will be compared in this study are Ace Hardware, Yafurni, and IJC. There are 5 criteria, 22 sub criteria, and 3 alternatives. This problem was resolved through the application of the AHP method which calculations were carried out manually and using the Super Decisions Software, which was carried out through the distribution of questionnaires to 10 respondents. Processing data begins with making a hierarchy. Hierarchy is used to make the AHP questionnaire consistent with the meaning of one element with other elements equivalent. Then making AHP questionnaires, distributing AHP questionnaires, find priority vector, calculate the consistency ratio, to get the best alternative with manual calculations. Processing data using the Super Decisions Software are create interconnected hierarchies, make a pairwise comparison, and then find results of alternative priority calculations that have been calculated with Super Decisions Software.
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