Customizing and Implementing Training Evaluation

Abstract

One barrier that human resource managers may face in evaluating their training programs is lack of expertise in how to customize and implement an evaluation model. Using a case study approach, we conducted a research study to document the process and results of customizing and implementing a training program evaluation model in an organization. In this article, we describe the steps that the HRD managers in one organization used to customize and implement the Training Effectiveness Evaluation (TEE) model (Swanson & Sleezer, 1987), and the decisions and actions that were required to move from the model to actual practice. We also describe how the decisions and actions in implementing the model influenced the evaluation results. When the project began, the HRD managers lacked expertise in customizing and implementing an evaluation model. By the end of the project, they had overcome this barrier and gained new skills. They had learned to use the tools of the TEE model and had customized the model to meet the needs of their organization.