Abstract
Knowledge management plays a very important role in business operation, especially in the efficient exploitation of information or knowledge resources through technology. Technology provides the basic tools for implementing and improving the efficiency of knowledge management activities within an enterprise. To understand the relative influence of various factors in improving knowledge management systems, this study used data from 92 Vietnamese enterprises having knowledge management systems. The study identified a number of important factors directly affecting the success of knowledge management system in Vietnam enterprises. Based on the results of this study, the authors gave several recommendations for Vietnam enterprises in the development and application of knowledge management systems, and suggested future studies.
Highlights
Knowledge management system (KMS) is defined by Alavi and Leidner (2001, p114) as “Information Technology (IT)-based systems developed to support and enhance the organizational processes of knowledge creation, storage/retrieval, transfer, and application”. Maier (2002) expanded on the IT concept for the KMS by naming it an information technology systems and communication (ICT) (Information and Communication Technology) system that supported the functions of knowledge creation, construction, identification, capturing, acquisition, selection, valuation, organization, linking, structuring, formalization, visualization, distribution, retention, maintenance, refinement, evolution, accessing, search, and application.A successful KMS should implement effectively the function of knowledge creation, storage, recovery, transfer and application
Maier (2002) expanded on the IT concept for the KMS by naming it an ICT (Information and Communication Technology) system that supported the functions of knowledge creation, construction, identification, capturing, acquisition, selection, valuation, organization, linking, structuring, formalization, visualization, distribution, retention, maintenance, refinement, evolution, accessing, search, and application
This study aims to research on the critical success factors for KMS in Vietnam enterprises
Summary
Knowledge management system (KMS) is defined by Alavi and Leidner (2001, p114) as “Information Technology (IT)-based systems developed to support and enhance the organizational processes of knowledge creation, storage/retrieval, transfer, and application”. Maier (2002) expanded on the IT concept for the KMS by naming it an ICT (Information and Communication Technology) system that supported the functions of knowledge creation, construction, identification, capturing, acquisition, selection, valuation, organization, linking, structuring, formalization, visualization, distribution, retention, maintenance, refinement, evolution, accessing, search, and application.A successful KMS should implement effectively the function of knowledge creation, storage, recovery, transfer and application. Knowledge management system (KMS) is defined by Alavi and Leidner (2001, p114) as “Information Technology (IT)-based systems developed to support and enhance the organizational processes of knowledge creation, storage/retrieval, transfer, and application”. Maier (2002) expanded on the IT concept for the KMS by naming it an ICT (Information and Communication Technology) system that supported the functions of knowledge creation, construction, identification, capturing, acquisition, selection, valuation, organization, linking, structuring, formalization, visualization, distribution, retention, maintenance, refinement, evolution, accessing, search, and application. A successful KMS should implement effectively the function of knowledge creation, storage, recovery, transfer and application. In Vietnam, the field of knowledge management and its system in the enterprise has not been implemented researching (Nam, 2014). This study aims to research on the critical success factors for KMS in Vietnam enterprises
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