Abstract
An Executive Information System (EIS) is a set of management tools that supports the information and decision-making needs of an organisation. Previous studies have suggested various technical factors that play important roles in the successful development of EIS. The success of a system however is not solely dependent on technical aspects alone. Studies on EIS should focus on critical success factors (CSF) that affect its development in a holistic way. This paper explores several critical factors that influence the success of EIS development, particularly for education management. The factors were identified through a field study with semi-structured interviews, conducted on five key players from two institutions. The data were analysed qualitatively by using content analysis. Based on the factors, the study proposes a theory of successful EIS development.
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