Abstract

This article focuses on making quality a way of life in organizations. It begins by defining “organizational culture”, explaining its importance and how it develops. The article subsequently defines “quality culture” and describes its core values and beliefs. An eight-step model for creating and sustaining a quality culture in organizations is proposed. Also discussed are numerous strategies for making quality a way of life in organizations based upon literature review, best practices of quality leaders, and successful cultural transformation efforts.

Highlights

  • In today’s highly competitive and rapidly changing world, providing quality products and services that delight customers is crucial for ensuring long-term organizational success

  • In this regard, creating and sustaining a “quality culture” is a prerequisite for ensuring a continuous flow of quality products and services. This is primarily due to two main factors: first, organizational culture is significantly correlated with employee behavior and attitude [1]; and second, the ultimate creators of quality products and services are people, not technology or formal quality procedures

  • Creating and sustaining a quality culture that facilitates continuous change and improvement is crucial for long-term organizational success

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Summary

Introduction

In today’s highly competitive and rapidly changing world, providing quality products and services that delight customers is crucial for ensuring long-term organizational success. In this regard, creating and sustaining a “quality culture” is a prerequisite for ensuring a continuous flow of quality products and services. Organizational culture is basically a set of shared values and beliefs which interact with an organization’s people, structure and systems to produce behavioral norms (Figure 1). The success of any strategy rests heavily on the existence of a supporting culture It facilitates decision making by reducing disagreements about which premises should prevail since there is greater sharing of beliefs and values.

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