COVID-19 As A Catalyst For Strategic And Innovation Transformation

Everyone is a consumer regardless of legal standing and social status. The government and business actors and other professions when using other people's goods/services are consumers. Since humans are in the womb until they die are consumers. Therefore the law provides protection so that business actors do not question their interests, both under normal circumstances and during emergencies like now, where Indonesia and the whole world are being hit by the Covid-19 Pandemic. The solution in this research is how are consumer behavior patterns during the Covid-19 Pandemic in meeting their needs? Empirical research using several approaches, analyzed qualitative-quantitative data, and the results are in the form of analytic descriptive. The conclusion of the research is that during the Covid-19 pandemic, consumer behavior changed, especially in aspects of fulfilling daily needs and efforts to increase immunity. Therefore, during the Covid-19 Pandemic, the government had to increase its closure as a protector and consumer protector.Everyone is a consumer regardless of legal standing and social status. The government and business actors and other professions when using other people's goods/services are consumers. Since humans are in the womb until they die are consumers. Therefore the law provides protection so that business actors do not question their interests, both under normal circumstances and during emergencies like now, where Indonesia and the whole world are being hit by the Covid-19 Pandemic. The solution in this research is how are consumer behavior patterns during the Covid-19 Pandemic in meeting their needs? Empirical research using several approaches, analyzed qualitative-quantitative data, and the results are in the form of analytic descriptive. The conclusion of the research is that during the Covid-19 pandemic, consumer behavior changed, especially in aspects of fulfilling daily needs and efforts to increase immunity. Therefore, during the Covid-19 Pandemic, the government had to increase its closure as a protector and consumer protector.

Global supply chains have been facing severe disruptions for the last decade. Large-scale disruptions are imposing unknown risks across the supply chain networks. These types of risks are unpredictable to assume the complexity, timing, and location of the occurrence and its simultaneously happening as businesses are challenged to operate in a volatile, uncertain, complex, and ambiguous (VUCA) environment. The COVID-19 pandemic has drastically disrupted the global supply chains, the impact of which is yet to know. Due to the time-to-time lockdown, shutdown, and border closure, global supply chains faced supplier failure, production capacity degradation, restrictions in transportations, and lack of sufficient inventory to meet the extra demand of the essential products. On the other hand, those manufacturers involved in producing luxury and low-demand products faced a huge demand fall. As a result of this, they struggled to continue their business. The long-established supply chains have been unable to manage large-scale supply chain disruptions caused by the COVID-19 pandemic. This study, thus, aimed to understand the uncertainties in supply chains in the wake of large-scale disruptions and to figure out the implications of reconfigurable strategies to manage uncertainties in supply chains due to large-scale disruption.KeywordsSupply chainRiskUncertaintyLarge-scale disruptionStrategyResilience

This special issue was supported by an Australian National University GrandChallenges grant (Social Cohesion, Diversity and Inclusion) to Israr Qureshi.

The paper demonstrates enterprises gathered in supply chains and their condition in under the COVID-19 pandemic. The COVID-19 pandemic is treated here as a black swan phenomen. The purpose of this paper is to identify the risks and uncertainty in the supply chains being a consequences of the COVID-19 pandemic. The research is based on a literature survey (LS) own research and business management practices. In addition, the authors provide some recommendations for increasing the resilience and robust of enterprises affected by the pandemic.

The paper deals with the talent management issue as one of the effective human resource management practices during the global pandemic caused by COVID-19 and points to the main challenges and priorities in the research area. Talent management has undergone a dynamic development in recent years. It has recently become a frequently discussed concept among business and academics alike and one of the priorities of the modern management of all companies. The paper also presents the results of research carried out on a sample of 137 human resources managers. Respondents who participated in the questionnaire survey are human resources managers in companies operating in the Slovak Republic at national and international markets. Data were collected using the online questionnaire. For the research, two research hypotheses were established. The hypotheses aimed to determine whether there are statistically significant relationships between the scale of talent recruitment and selection process over the past year; the change in the management and organizational style of the company during the COVID-19 pandemic; the existence of the statistically significant relationship between the budget allocated to talent management and headhunting practices over the last year. The hypotheses were verified using correlation analysis and the methods of inductive statistics. Testing the statistically significant relationships verified hypothesis H1. It confirmed the existence of statistically significant relationships between the scale of the talent recruitment and selection process over the past year and the change in management and organization of the company during the COVID-19 pandemic. The hypothesis H2 was rejected. It stated the absence of statistically significant relationships between the budget for talent management in the organization during the COVID-19 pandemic and the competition for qualified talent for the last year. The questionnaire survey results pointed how human resources managers in companies operating in the Slovak Republic perceive the situation associated with the current COVID-19 pandemic. The findings identified the pandemic impact on talent management and how human resources managers see human resource management's future and priorities.

This study examines the impact of digital capabilities and digital orientation on the digital transformation and digital innovation of small and medium enterprises (SMEs) during the COVID-19 pandemic. In addition, this study assesses how the role of digital transformation and digital innovation mediates the relationship between digital capabilities, digital orientation, and SME performance during the COVID-19 pandemic. Using a sample of 247 SMEs managers, data were analyzed using the structural equation modeling with a partial least square approach. The findings demonstrate the significant and positive influence of digital capability and orientation on SMEs’ digital transformation and innovation during the pandemic. Additionally, the study confirms that digital transformation and innovation positively affect SMEs’ performance during the pandemic. Furthermore, the study reveals that digital transformation and innovation mediate the relationship between digital orientation and capability on SMEs’ performance during the pandemic. However, digital innovation was not found to significantly mediate the link between digital capability and SMEs’ performance.

The focus of this paper is placed on the role of emotions in consumer behavior, specifically in the process of purchasing dietary supplements during the COVID-19 pandemic. The theoretical part is based on current knowledge from relevant Croatian and foreign scientific and professional literature on dietary supplements, the COVID-19 pandemic, consumer behavior, decision-making and the impact of emotions on it, while the empirical research portion of this paper details the attitudes of consumers who buy food supplements, the role and importance of different emotions that have a greater or a lesser impact on the purchase of food supplements, with special reference to the timing of the COVID-19 pandemic, and the factors that make consumers decide to purchase food supplements. This research was conducted in the form of a survey that included 257 respondents who were actual users of dietary supplements. It showed that the main drive for buying dietary supplements during the COVID-19 pandemic is the emotion of fear, as the consumers perceived this new disease as a threat to their health and life.

The outbreak of the covid-19 virus has had a broad impact on the Soloraya economy. Not only slowing down, not even a few have to stop operating. The implementation of the National Economic Recovery (PEN) program launched by the government to help cooperatives and MSMEs affected by the Covid-19 pandemic continues. The absorption of PEN funds has reached IDR 87.083 trillion or 70.37% of the total budget allocation of IDR 123.46 trillion. The realization of Productive Presidential Assistance for Micro Enterprises (Banpres Produktif) has reached 100% realization with a budget value of Rp28.8 trillion. The realization of this assistance has moved 12 million micro business actors who have experienced difficulties due to Covid-19. Based on PEN budget absorption data, the Ministry of Cooperatives and Small and Medium Enterprises of the Republic of Indonesia (KEMENKOP) is optimistic that the contribution of MSME exports will increase during the Covid-19 pandemic. If in 2020 MSME exports were around 14.37% of total exports, in 2021 it is targeted to increase to 15.12%. KEMNKOP's optimism about the increase in export contribution must also be balanced with the ability of MSME human resources. There are 8 things that need to be considered in handling Talent Management in Indonesia, namely organizational strategy and talent definition, talent identification, training and empowerment, appreciation, involvement, retention and career path, total quality management, and technology. The integrated talent management system model consists of corporate strategy, business strategy, attracting, developing, retaining, and evaluation of effectiveness. Where all these activities are directly supported by talent mindset culture, management support, and adequate Human Resourcer Information System. The research flow begins with an exploratory process in determining independent variables and designing research instruments. This stage includes Focus Group Discussion (FGD), Indepth Interview. Furthermore, face validity and small-scale and large-scale instrument testing. In this study, researchers will describe the implementation of Talent Management in MSMEs in Surakarta City. The sample criteria are employees at MSMEs registered with the Office of Cooperatives and SMEs of the Surakarta City Government. In this study, literature data comes from books, journals, the internet, research results and other information deemed relevant to the research topic.

Healthcare organizations are focusing on talent management in the healthcare sector and its role in the Health 4.0 process within a rapidly digitizing world. Factors such as demographic changes in the healthcare sector and hospitals, as well as increasing service demands, highlight the importance of Human Resources Management (HRM) once again. Talent management is critically important, particularly for attracting, developing, and retaining employees in healthcare services. Enhancing the skills of healthcare workers and increasing their leadership capacity directly impacts organizational success. Health 4.0 refers to the integration of digital transformation into healthcare services through the application of Industry 4.0 technologies in the healthcare sector. Healthcare workers can now access patient data from anywhere and communicate quickly with specialists, enabling more effective patient care. In the Health 4.0 process, talent management and leadership development have a direct impact on the motivation of healthcare workers and the quality of services provided. Talent management is a critical tool for ensuring the sustainable performance of organizations. In the healthcare sector, talent management plays a significant role in increasing job satisfaction, commitment, and productivity among healthcare workers. Moreover, during crisis periods, such as the COVID19 pandemic, the need for reshaping talent management strategies has been emphasized. Healthcare organizations are encouraged to support leadership development and enhance job satisfaction among healthcare workers through effective talent management strategies. Furthermore, the integration of digitalization and Health 4.0 technologies into the healthcare sector is vital for improving talent management and enhancing employee efficiency. In conclusion, talent management in the healthcare sector is essential not only for improving employee engagement but also for enhancing patient satisfaction and service quality. Successfully implementing these strategies will increase the sustainability and quality of healthcare services.

With the increasing demand for digital innovation scenarios, it is important to complement and improve the policy system for the governance of digital innovation activities. Combining the previous research results on the analysis of antecedent variables, basic effects and potential mechanisms of digital innovation, and based on the citation analysis of digital innovation topics based on the Citespace method, we find that in the past two decades, the topic of digital innovation policy research has gradually shifted from focusing on “constraining policies to control negative impacts” to focusing on “constructive policies to expand positive impacts”. The digital transformation has brought about multidimensional and profound impacts on the governance of innovation activities, and it is necessary to accelerate the theoretical research on policy frameworks for the new areas of technology socialization effects. Summarizing some of the important progresses, we propose a policy framework covering three aspects: policy needs for sustainable transformation of digital innovation, policy orientation and policy dimensions for sustainable transformation of digital innovation, creating R&D opportunities, optimizing R&D organization, building ecological advantages, improving R&D governance, knowledge creation, enabling applications, collaborative promotion, standardizing management, national digital innovation system, digital innovation foundation, data governance capacity, digital security and other aspects of the conceptual framework of the basic policies for sustainable transformation of digital innovation. The research viewpoints and conclusions are of theoretical reference value for further research on key policy conditions for digital innovation, major policy impact effects and digital innovation governance mechanisms.

Uncertainty in supply chain leads to what is known as bullwhip effect (BE), which causes multiple inefficiencies such as higher costs of production (of more than what is needed), wastage and logistics. Though there are many studies reported in the literature, the impact of the quality of dynamic forecasts on the BE has not received sufficient coverage. In this paper, a fuzzy data-driven weighted moving average (DDWMA) forecasts of the future demand strategy is proposed for supply chain. Also, data-driven random weighted volatility forecasting model is used to study the fuzzy extended Bollinger bands forecasts of the demand. The main reason of using the fuzzy approach is to provide α-cuts for DDWMA demand forecasts as well as extended Bollinger bands forecasts. The proposed fuzzy extended Bollinger bands forecast is a two steps procedure as it uses optimal weights for both the demand forecasts as well as the volatility forecasts of the demand process. In particular, a novel dynamic fuzzy forecasting algorithm of the demand is proposed which bypasses complexities associated with traditional forecasting steps of fitting any time series model. The proposed data-driven fuzzy forecasting approach focuses on defining a dynamic fuzzy forecasting intervals of the demand as well as the volatility of the demand in supply chain. The performance of proposed approaches is evaluated through numerical experiments using simulated data and weekly demand data. The results show that the proposed methods perform well in terms of narrower fuzzy forecasting bands for demand as well as the volatility of the demand.

Background: Adequate and quality Maternal and Child Health (MNCH) care is considered essential in reduction of maternal and child mortality. More than half of the global maternal deaths (66%) are in sub-Saharan Africa with infant mortality of 51/1000 live births in the WHO Africa region [1]. There is potential to improve access and utilization of health services through investing in Primary Health Care (PHC) digital innovations [2] especially in underserved settings [3]. In the last quarter of the year 2021 after lifting of the COVID-19 restrictions, Tekeleza project, aims to integrate digital health innovations into MNCH care within PHC settings in Kenya. The project team undertook a baseline survey in three rural counties (Kisii, Kajiado and Migori) characterized with low social-economic status to identify opportunities to leverage on the use of evidence-based digital innovations to reverse the adverse trends in Maternal and Child Health. Methods: A cross-sectional and descriptive study was conducted in 15 Community Health Units (CHUs) in Kenya that were linked to selected Primary Health Care (PHC) facilities from three rural counties. Mixed methods were used to collect data from 404 Households (HHs) selected across the sampled CHUs on Probability Proportionate to Size (PPS). The selected households were assigned unique household or respondent identifiers. The sampling frame for household surveys consisted of all women 18 - 49 years of age, who were either pregnant or in their 18 months post-delivery. From the constructed sampling frame, a simple random sampling procedure was used to select the study sample. An audit was also carried out at the selected PHC facilities and sixty-two (62) Primary Health Workers (PHCWs) including facility managers were interviewed to establish challenges affecting ICT infrastructure and sustainable financing of MNCH services. Findings: The majority of the sampled women (64.9%) were lactating at the time of the study, with 34.4% being pregnant and 0.7% both pregnant and lactating. Despite the high proportions of mothers who received Skilled Birth Attendance, discontinuity in seeking antenatal and postnatal care services was observed in all three counties. The proportion of mothers (n = 404) who reported to have attended at least one ANC was 46.8%. This was attributed to limited access to health facilities, poor staff attitude, and negative cultural practices that got exacerbated by the COVID-19 pandemic. An average of 53.2% of the respondents started attending ANC clinics much later after 12 weeks of gestation to minimize the costs and time they will spend on attending ANC clinics. It also emerged that 68.7% of the respondents had low knowledge levels of selected perinatal and infant care practices. On the making of Sexual and Reproductive Health (SRH) health-seeking decisions, 54.7% of the respondents said, it is their husbands who decide. The PHCWs expressed limited access to Continuing Professional Development (CPDs), a situation that worsened with the COVID-19 Pandemic. Notably, only 54.9% of the PHCWs reported having access to either a Smartphone or desktop at the point of service delivery. Nearly the same proportion (54.8%) has access to the internet at their workstations. Facilities reported delayed reimbursement of National Hospital Insurance Fund (NHIF) and only 54% of the women interviewed had registered in Linda mama NHIF package meant to enable them to access free maternity care. Only one county (Migori) had significant utilization of CHVs. Conclusion: There is increasing access to Skilled Birth Attendance (SBA) in rural Kenya but discontinuous pregnancy care is still a problem and it got worse during the COVID-19 pandemic. Rural PHC facilities have poor ICT infrastructure and despite the 98% rural access to a phone by women, there is limited bankable usage of handheld technology to improve health information literacy on self and infant care among women of reproductive age. Recommendations: Feasibility studies to be conducted on how to sustainably deploy Primary Health Care digital solutions to improve the quality of, access to, and Utilization of Maternal and Child Health (MNCH) services.

Indonesia scores among the top five of fishery and aquaculture producers in the world, therefore the Ministry of Marine Affair and Fisheries has expected the aquaculture to play an increasingly important role in economic development and food security for the country.Covid-19 pandemic has an impact on the aquaculture industry in particular fresh water aquaculture subject to its consumer behavior pattern toward online purchase.There are indications that online purchase becoming a preferred choice in the new normal era.This paper studied on factors affecting consumer behavior pattern of fresh fish online purchase decision in the new norm during Covid-19 pandemic in Indonesia.Consumer buying decision variables namely culture, social, personal and psychological.A multiple regression analysis was used to test the data from 107 respondents who prefer to buy online in Indonesia.The result indicated a new trend of consumer behavior pattern to buy fresh fish on line instead of going to the market.Factors of culture, social, personal and psychological all together have significant effect to the consumer purchase decision of online fresh fish purchase behavior.However social factors do not have direct effect to the consumer purchase decision of online fresh fish purchase behavior.This study implies that it is a need to strengthen the collaboration among the supplier, buyer and fish farmer as well as other business stakeholders providing fresh fish for online market requirement.

This study aims to find out how the impact of the COVID-19 pandemic on e-commerce businesses, especially on changes to the logistics system for e-commerce businesses in Indonesia, and to find out strategies to overcome these problems. This study used a qualitative method with observations, interviews, and FGDs. The research subjects are e-commerce business people, logistics practitioners, and staff of shipping service companies. The results show that the COVID-19 pandemic has had a major impact not only on the Indonesian economy as a whole but also on the e-commerce business. The industrial, trade, and transportation & warehousing sectors experienced negative growth. E-commerce business players made various changes in the e-commerce business logistics system to adapt and survive the situation in the new normal era. Before the covid-19 pandemic, e-commerce business players had suppliers with different numbers depending on the needs of each business. The challenges and obstacles faced by the e-commerce logistics system in the new normal era were changes in consumer buying behavior and logistics inefficiency. E-commerce business people are advised to conduct regular market research to find out changes in consumer behavior patterns, consumer characteristics in the new normal era, and of course their preferences for products.

A critical situation can substantially impact human behavior, resulting in irreversible behavioral changes. Given the interdependence between various economic aspects and public health measures, including lockdowns, national economies have become unstable, signifying a transformation in market dynamics. The authors aimed to gain a deeper understanding of consumer behavior in the context of the COVID-19 pandemic, recognizing that crises often lead to alterations in consumer behavior patterns. We searched eight databases - CINAHL, Cochrane Library, Embase, EmCare, JBI EBP, Medline, Scopus, and PsycInfo. Out of 366 titles and abstracts, twenty-four papers were selected. In an observational study, 11 (45.8%) publications were conducted in hospitals, clinics, and communities. Meanwhile, the rest of the studies were carried out in various other healthcare institutions. Consumer behavior and using technology as marketing tools during the COVID-19 pandemic were the most commonly explored topics. The hospital-at-home model illustrates how healthcare institutions can undertake significant strategic initiatives to usher in comprehensive reforms that prioritize consumers and transform care delivery. The persistent drive to employ digital technology for enhancing the quality of healthcare services and reducing costs serves as a constant motivation. This implies that the consistent effort to harness digital technology to enhance healthcare service quality and reduce expenses has been a steady impetus. Further research is required to ascertain the long-term effectiveness and suitable strategies for optimizing advantages while mitigating risks in the COVID-19 pandemic. A more comprehensive approach would include taking patients' perspectives on using digital health technologies and addressing specific challenges, ethical considerations, and drawbacks highlighted in the existing literature.