Abstract
The Covid-19 pandemic brought massive devastations to the different levels of society. The World Travel and Tourism Council had recently warned that Covid-19 pandemic could lead to a cut of 50 million jobs worldwide in the travel and tourism industry. A study conducted by Oxford reveals that Asia will be vilest to be affected by the pandemic and it would take time to recover its economy (Dogra, 2020). This means a wider and greater impacts to the different industries including the tourism sector. The study aims to explore the coping mechanisms of hospitality industry workers in Boracay Island during the Covid-19 pandemic particularly on their experiences during the Covid-19 pandemic and to determine the coping mechanisms of hospitality workers in Boracay Island being affected by the pandemic. The case study method through a qualitative analysis using Robert Yin's approach in the data analysis procedure to explore the data from the experiences of the key informants from the hospitality industry was used. Themes came out from the construct of the key informants like (1) hospitality industry workers experienced mental health, social, and economic issues, (2) The pandemic opens new opportunities and ways to cope with its effects. The output of this research is the proposed Danay, Danay, Escarilla, and Maming Model for Coping Mechanisms of Hospitality Industry workers during the Covid-19 Pandemic.
Highlights
The Covid-19 pandemic brought massive changes to different levels of society
The purpose of this study is to explore the coping mechanisms of hospitality workers in Boracay Island during the covid-19 pandemic and what are the challenges they encountered during the time of disruptions and how they cope with this quandary that the covid-19 pandemic has brought
The study employs a qualitative single case study to explore the experiences of key informants in hospitality industry workers in Boracay Island during the Covid-19 pandemic
Summary
The Covid-19 pandemic brought massive changes to different levels of society. Everyone was in a state of shock and awe. According to an Oxford economics research, Asia would be the hardest hit, and evidence suggests it may take months for the industry to recover (Dogra, 2020). According to FutureLearn (2021), Eighty-eight percent (88%) of firms reported a loss in sales between April and July 2020, and 67 percent reported a drop in sales between July and November 2020. One of the industries that were badly affected was the hospitality industry. This industry is purely dependent on tourists visiting a certain destination like Boracay Island. The closed airports travel bans, and several restrictions set by authorities around the world put this industry to halt directly affecting hospitality workers extensively in terms of income (economic) and mass unemployment (social problems) which resulted in several problems
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