Abstract
This study seeks to investigate the relationship between quality management practices and sustainability performance as well as the moderating effects from quality management implementation timeline, type of industry, and firm size on this relationship. Data were collected from enterprises in Vietnam from July 2016 to March 2017. Based on a sample of 144 valid responses, empirical results indicate that quality management practices have mixed impacts on economic performance and environmental performance, while show positive impact on social performance. The results found four quality management practices that have significantly positive impact on sustainability performance: top management support for quality management, design for quality, quality data and reporting, and continuous improvement. These practices could be considered as critical quality management factors that significantly contribute to sustainability goals. Furthermore, the study found significant moderating effects of three contextual factors on the relationship between quality management practices and sustainability performance. The study enriches the literature on quality management and sustainability management, and offers some important insights into efficient allocation of resources to achieve sustainability goals.
Highlights
IntroductionPeople are enjoying higher quality of life with rapid economic growth, but they must cope with serious environmental degradation (pollution, global warming, etc.) and social problems (diseases or inequity)
Sustainable development is an accelerating trend that is important to all humankind
The analysis results show that Quality management (QM) practices have significant impacts on dimensions of sustainability performance
Summary
People are enjoying higher quality of life with rapid economic growth, but they must cope with serious environmental degradation (pollution, global warming, etc.) and social problems (diseases or inequity). The concept of sustainability, either at strategic level or operational level, could be viewed from a perspective of the triple bottom line which consists of three elements: the social equity bottom line (people), the environmental bottom line (planet), and the economic bottom line (profit). The social bottom line refers to equity and quality of life for all people either working for the organization or not [1]. The economic bottom line refers to both financial and non-financial values created by the organization that benefits shareholders and stakeholder groups [2]. The three aspects of the triple bottom line must be harmonized, integrated and balanced effectively
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