Abstract
In the competitive global business environment, enterprises should effectively respond to and satisfy customer needs. Outsourcing manufacturing is an effective method of adjusting the flexibility of production capability. To ensure final product quality, evaluating and selecting a contract manufacturer is essential. Process capability indices are extensively adopted in manufacturing to determine whether a process meets capability requirements. This study attempts to determine the score index Ri and then apply it to assess the process performance of contract manufacturer by using the process incapability index Cpp. The formulae for Cpp and Ri are simple to understand and to apply. The procedure developed in this paper is also an easy and convenient tool for practitioners to assess contract manufacturer quality performance and make more reliable decisions regarding contract manufacturer.
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