Abstract
Users of networked services may benefit from a simple but correct understanding of the underlying network technology in the service. Many technical concepts like network connections are present already in the task model held by the user. Attempts to hide them in the user interface of computer applications using network services in the name of simplifying usage may in fact cause confusion. This paper presents an analysis of some concepts needed in networked multimedia services that, we find, should be communicated to the user correctly in the user interface.
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