Abstract
Malaysia's Fire and Rescue Department is the country's primary rescue organisation. However, in recent years, severe issues of stress affecting firefighters' job performance have been exposed in the media. The study aims to delve deeper into this topic by conceptualizing the impact of stress on job satisfaction and performance. The issue is conceptualized employing Karasek et al. (1988)'s Job Demand Control Support theory, which anticipated that the consequences of work stress or psychiatric illness are caused by the combination of job demand and job control. In terms of theoretical contributions, the study has enriched knowledge of JDCS theory in the context of firefighters in Malaysia. Meanwhile, in terms of human resource management contributions, this conceptualization will assist the Malaysian Fire and Rescue Department in better understanding the effects of stress on job performance and satisfaction, contributing to the emergence of efficient human resource policies to improve employee retention.
Highlights
IntroductionAccording to Shah & Lai (2001), excessive workload and hard labour can lead to increased work stress and a lack of workplace dedication
Malaysia's Fire and Rescue Department is the country's primary rescue organisation (Jabatan Bomba dan Penyelamat, Malaysia, 2013)
We present the following hypothesis to show that work-related stress has a direct and negative impact on employee job satisfaction and performance: H1: Work related stress is negatively associated with (a) job satisfaction and (b) job performance
Summary
According to Shah & Lai (2001), excessive workload and hard labour can lead to increased work stress and a lack of workplace dedication. Other hazards on the job include potential exposure to smoke and chemical contamination. During their rescue operations, these threats could be extremely vulnerable and avoidable (Silverman et al). Because of its severe psychological and physiological impacts, as well as being the primary source of undesirable work behaviour such as productivity, turnover, and absenteeism, job stress is an important topic to examine and explore in relation to firefighters (Ibrahim & Aida, 2012; Karasek & Theorell, 1990)
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