Abstract
ABSTRACT At the heart of Public Service Logic (PSL) is an explicit focus on ‘value’ in the context of public services. However, the concept of value remains undertheorized. This paper integrates insights from the fields of Service Management and Marketing (SMM) and Public Administration and Management (PAM), and develops a novel conceptual framework to explicate the elements of value. This framework draws upon practitioners’ perceptions. It explicates the value concept within four dimensions: utilitarian/functional, hedonistic/aesthetical, relational/interactional, and epistemic/instrumental. The paper provides an important contribution, allowing for a more differentiated understanding of the concept of value across individual, organizational and societal levels
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