Abstract
This study aims to collect the required information to construct a conceptual model to measure e-learning information system success in higher education setting. The methodology used in this study is literature study which was done by comparing six articles from international journals across the globe. Other articles as well as books were also used to support the findings in this study. Further in-depth study and comparisons was made to find suitable variables to evaluate e-learning system success. The conclusion of this study is a conceptual model which implements user satisfaction as mediating variable of the relationship of elearning service quality and system quality on students' individual performance as a measure of e-learning system success. Furthermore, this conceptual model can be an essential reference to be implemented in further related research.
Highlights
The use of information technology and communication (ICT) for educational purposes has been widely developed and researched [1]
The base of the proposed conceptual model is DeLone and McLean Information Systems Success Model (DMISSM). This model was selected because it is ideal and useful for evaluating an Information System (IS) through user satisfaction and has been widely used in previous related research to measure the success of IS
By providing the newest and accurate information and learning material, the system will help the student improve their knowledge. This proposed conceptual model can be used as a basic reference to evaluate e-learning system success and its impact on students' individual performance through the e-learning system
Summary
The use of information technology and communication (ICT) for educational purposes has been widely developed and researched [1]. Many terms represent this approach, such as distance learning, e-learning, and blended learning. Before COVID-19 pandemic, Indonesia has a high technology adoption level, the development and access quality is relatively low [4]. During this pandemic situation from the beginning of March 2020, all the educational activities must be done online to prevent virus spread [5]. Technology has become a fundamental need for educational purposes from elementary school to higher education level in Indonesia during Covid-19 pandemic [6]–[8]
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