Competency training of initial crew resource management course for cabin crew

Abstract

This research is a mixed method study with the following objectives. (1) To identify competencies training of initial crew resource management course. (2) To validate and rank order the CRM training competencies. (3) To examine significant differences between ranking results from two certain groups of respondents. Definition of training competency has been done through literature review and in depth interview of 20 CRM instructors, while order ranking of training competencies has been done through questionnaires of 9 levels of importance. Population are airline employees, 400 sample used can divided into two groups; group one consists of instructors, chief pursers and supervisors and group two is junior cabin crew. Results finding can be concluded as follows; training competencies consist of (1) knowledgeable and skillful instructor, (2) appropriate curriculum, (3) follow up and evaluation system (4) trainee qualification and self-efficacy, (5) knowledge of organization’s policies, procedures, guidelines and (6) sufficiency training facilities and training material. Rank order views from both groups were not much different, they rated knowledgeable and skillful instructor is the most important while sufficiency training facilities and training material was perceived least important.