Comparing Public and Private Employees' Job Satisfaction and Turnover Intention

Abstract

This study compares the job satisfaction and turnover intentions of private- and public-sector employees in Serbia. Questionnaires were used to collect data from employees of various private enterprises and one public organization. The results show that the general job satisfaction and turnover intentions of public employees are different from those of private employees'. Public employees in Serbia have higher extrinsic job satisfaction and lower turnover intentions compared to their counterparts in the private sector. This satisfaction derived from interpersonal relationship, work organization and information within the organization. The reasons for this result can be fostering fundamental values national culture. Classifying the order culture with a high degree of collectivism, not surprising Serbian workers need to close and harmonious relationships with colleagues, especially need for information within the organization which reducing their uncertainty, insecurity and foster feelings of identification with the organization.