Company News

Abstract

Axess Ultrasound recently met necessary requirements to become a Sonora-accredited probe repair laboratory in accordance with ISO 9001/13485. Facilitated by ISO 9001-certified Sonora Medical Systems, the accreditation process included review of policies and procedures to comply with top-quality principles outlined by the International Organization for Standardization.Axess Ultrasound services customers in 37 states and 11 countries. Its field service professionals diagnose and repair ultrasound systems, transducers, and circuit boards, helping hospitals, physicians, imaging centers, and other group practices avoid major expenses by repairing instead of replacing equipment. “Although this has been a long and intensive process, the results mean our customers can rely on the safety and efficacy of our probe repair process,” says Jack Dill, executive director of Axess Ultrasound.Siemens Healthcare recently introduced LifeNet 2.0, a secure, online Web portal to help customers oversee and manage the productivity of their Siemens imaging equipment. Through this direct online connection between customers and Siemens, LifeNet 2.0 allows customers access to real-time service information, 24 hours a day, seven days a week.“This web-based portal is designed for individual user needs,” says Rick Legleiter, senior vice president of customer service for Siemens. “LifeNet 2.0 helps record equipment maintenance for compliance, knows which rooms require immediate service attention, and allows the customer to focus on imaging patients.”The portal allows users to view crucial information directly from the home page and provides access to tools for in-depth analysis as well. Customers can review a list of open service requests and details of those requests and check for latest updates. By browsing through the equipment page, users also can review a list of their equipment, service status, service agreements, and planned maintenance events. Among other features, the LifeNet 2.0 reports page includes a variety of service management reports, and customers can program the portal to automatically deliver those reports to a designated e-mail address every week, month, and quarter.Fluke Corporation has released its 2009 Calibration Training Course Planner. The planner offers a variety of training sessions in electrical, temperature, pressure, and flow calibration in 50 individual classes in Arizona, Canada, Colorado, Florida, Texas, Utah, and Washington throughout the year. Taught in small group classes by experts in their respective disciplines, these calibration training opportunities combine lecture with hands-on, practical learning.Additional information, including complete course descriptions and online registration, is available at http://us.fluke.com.