Communication, work systems and HRD

Abstract

Purpose – The purpose of this article is to show the foundational place that communication theory and its practice occupies in functioning work systems. Design/methodology/approach – This paper defines the word communication in terms of the creation and interpretation of displays, describes what it means to have a theoretical foundation for a discipline, identifies and elaborates on the development driving force of human resource development (HRD), presents and explains a model of a work system in which HRD functions, and elaborates on the role, function, and place of communicative acts in the maintenance of the work system and the work of HRD professionals. Findings – The article posits that communication theory underlies the processes and activities of both scholars and practitioners of HRD. Finally, it argues that courses in communication theory and organizational communication are essential in the preparation of both scholars and practitioners. Research limitations/implications – Research on the vagaries of communication in work systems may need to focus on identifying the causes of more easily identified symptoms. Researchers must be constantly alert to the changing role of communication as both a symptom and a cause of effective and ineffective work system functioning. Practical implications – Since human resource development is applied, practiced, and used predominantly in work systems, sensitivity to the fundamental role that communication plays in work systems may allow HRD practitioners to take a communicative perspective in analyzing and solving problems. Originality/value – This article directs readers to the main, fundamental issue in organizations and highlights the central role of communication in the functioning and development of both the human resources and the work system.