Abstract

The creation and implementation of the Communication and Formalization Tools Manual aimed at family farming enterprises, traditional peoples and communities of the Puranga Conquista Sustainable Development Reserve, in Manaus-AM, aims to train community members in the production and circulation of formal documents so that they can communicate formally with institutions of interest to them, using letters, emails, minutes, requests, complaints, requests and internal regulations. To this end, a bibliographical research was carried out, based on books, articles, reports and manuals available on academic platforms and digital repositories. The research steps included the selection and analysis of textual genres, development of production instructions for each tool and organization of these instructions in a practical manual. Among the results are the improvement in documentary production by the communities, the strengthening of their social organizations and the ability to articulate their demands more effectively with government agencies and partners. In addition, the formalization of internal rules through internal regulations contributes to a more efficient and harmonious management of community relations with natural resources. Furthermore, the research brings the community closer to public institutions, which need to communicate, as well as promoting technological inclusion and literacy in social writing practices, training community members in the use of formal communication tools. In short, this research meets the immediate needs of the communities of the Puranga Conquista RDS, strengthening autonomy, management capacity and participation in decision-making processes.

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