Abstract
More people are requiring emergency assistance on a regular basis, placing a significant burden on service providers. However, there is little literature on client perceptions of emergency assistance, and whether their needs are being met. This study aimed to address this gap by interviewing people who had recently sought emergency assistance in South Australia. Sixteen people (nine women) aged between 27 and 55 participated in this study. Participants reported that they were seeking assistance (mainly food) due to bills, particularly relating to electricity, but also telephone, gas and car registration. Most people had their needs met to some extent, but many said that they had received insufficient or inappropriate food. Recommendations were provided around establishing compulsory service standards and partnerships, and reviewing the types of assistance provided (e.g. providing vouchers and healthy food parcels).
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
