Abstract
Electronic Government (e-Government) refers to a system of information, communication and interaction between government and its citizens. E-Government adoption has been studied for more than a decade with several meta-analytic studies being produced in that time. This study is differentiated from prior meta-analyses as it splits the empirical studies into pre-adoption and post-adoption studies to allow a clearer model of e-Government. We found different determinants and distinct models for pre- and post-adoption of e-Government. In the two models (pre-adoption and post-adoption) trust is only related to pre-adoption studies. Originally, 98 studies were coded but with the focus on pre-adoption and post-adoption, 53 were used in the final models as they contained the attributes of interest.
Highlights
Adoption is a behavioral process that occurs over time. Karahanna, Straub, and Chervany (1999) discuss the two stages of the adoption process, including the pre-adoption stage, which is the stage before the system’s initial use, in our case, the e-Government system
Reviewing the underlying papers coded for post-adoption, we found that trust was considered in many papers, discussed in a few papers, but was not included in any of the empirical models
The post-adoption confidence interval is supported by all hypotheses except H8
Summary
Adoption is a behavioral process that occurs over time. Karahanna, Straub, and Chervany (1999) discuss the two stages of the adoption process, including the pre-adoption stage, which is the stage before the system’s initial use, in our case, the e-Government system. Karahanna, Straub, and Chervany (1999) discuss the two stages of the adoption process, including the pre-adoption stage, which is the stage before the system’s initial use, in our case, the e-Government system. The second stage is the postadoption stage, which is the stage after the technology is implemented This post-adoption stage is when the users include the e-Government technology in their routines. The studies should be separated because of differences in behavior in each stage by citizens using e-Government systems. The pre-adoption phase involves the initial intention to use the technology and not use. Citizens form actual use routines during the post-adoption phase. Because there are behavioral differences between the two phases, we propose that each of these models’ determinants be distinct (Karahanna et al, 1999).
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