Abstract
The growing interest in the use of expert systems (ES) necessitates procedures to determine when the use of ES-techniques is appropriate. This paper describes some recently suggested proposed criteria and reviews them in light of the use of ES in business. Here medium-size, embedded ES and not large, single purpose stand-alone ES dominate. Presently proposed criteria do not focus entirely on what is characteristic of ES in business. The paper then develops a classification for the situations in which ES-techniques can be used. Based upon this classification it recommends a situation based methodology to generate appropriate goals for the use of ES-techniques and suggests adapted criteria for evaluation.
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