Abstract
This paper describes a teaching case that can be used to introduce production control and operations management concepts by analyzing the effects of future, uncertain influenza pandemics on the day-to-day operations at a 18,000 student-body university. This case provides students with an opportunity to use key technical concepts and analytics to design a guide that can be used by school administrators to deal with future pandemics. Through this case students treat a non-traditional service environment with unclear product definition as a production system. Teaching Note: Interested Instructors please see the Instructor Materials page for access to the restricted materials. To maintain the integrity and usefulness of cases published in ITE, unapproved distribution of the case teaching notes and other restricted materials to any other party is prohibited.
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