Caregiver perceptions of the early COVID-19 pandemic rescheduling process at one academic pediatric ophthalmology practice

Abstract

The American Academy of Ophthalmology's recommendation to provide only urgent/emergent care during the COVID-19 pandemic resulted in high-volume appointment cancellations. We aim to evaluate how the rescheduling process at one academic medical center’s pediatric ophthalmology clinic was perceived by caregivers and to identify factors contributing to caregiver satisfaction, attitudes toward alternative appointments, and perception of patient harm.