Abstract
ABSTRACT Drawing on a broader study on perceptions of time and well-being during Covid-19, we show how governments can use social media platforms, such as Twitter, to acquire knowledge for policy learning and design. We argue social knowledge, which includes personal storytelling, emotion, and use of hashtags and emojis, can contribute to policy learning. Using a qualitative approach, we examine citizens’ pandemic-related experiences, including changing work routines, mental health and self-care, sleep patterns, domestic violence, and feelings of solidarity. Such data could be useful to policymakers as they provide insights into the impact of the pandemic on citizens’ everyday lives.
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