Abstract
Business Process Management, both as a managerial discipline and its supportive information and communication technology, is becoming a concern for many business practitioners and research workers. As organizations develop their processes via modelling, simulation, implementation and continuous improvement, they may demand suitable workforce to secure these initiatives such as process owners, business analysts, process analysts etc. This fact puts demands on higher education institutions to provide these competencies and teach their students. Moreover, to provide quality education and research, universities themselves may utilize benefits of Business Process Management. The main goal of this paper is thus to explore the current state of Business Process Management utilization among Czech higher education institutions. Its purpose is to answer the research questions of how do universities in the Czech Republic apply process approach and what process maturity do they achieve? The second concerns of this paper are process owners and their role in process initiatives of Czech universities.
Highlights
Business process Management (BPM) refers to the modern managerial discipline which puts processes in the centre of attention
Complex organizations which understand the power of processes management conceptualizes their value chains via process models, assign process owners, develop process measurement systems and follow some methodology of process improvement such as Lean or Six Sigma (Harmon, 2014; Smith and Fingar, 2007)
There is rich body of literature on the BPM topic as well as research oriented on process modelling, simulation, automation, implementation and improvement methodologies etc
Summary
Business process Management (BPM) refers to the modern managerial discipline which puts processes in the centre of attention. Process centric organizations manage and continuously improve their core processes with regard to added value to their customers. Every organization may be viewed as a collection of processes forming a value chain (Porter, 2004). Complex organizations which understand the power of processes management conceptualizes their value chains via process models, assign process owners, develop process measurement systems and follow some methodology of process improvement such as Lean or Six Sigma (Harmon, 2014; Smith and Fingar, 2007). There is rich body of literature on the BPM topic as well as research oriented on process modelling, simulation, automation, implementation and improvement methodologies etc. The main goal of this paper is to discuss BPM and its benefits in the management of non-profit organizations, especially higher education institutions. Research questions which we asked are formulated below: RQ 1: How do universities in the Czech Republic apply process approach? What process maturity do they achieve?
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