Business Intelligence Capabilities and Critical Success Factors in Public Sector Company of Malaysia

Abstract

The study's objective is to investigate the business intelligence (BI) capabilities of public sector organizations as well as the essential success variables associated with those skills. The research was carried out due to the fact that there has been a growth in the usage of BI, and a large number of the tools that are utilized in its operations are not reviewed, despite the fact that the influence of the user is considered to be one of the primary concerns associated with it. The study used a quantitative research method to look at Malaysian organizations and come up with some hypotheses to test the variables related to BI's capabilities in the public sector of an organization. There were good, reasonable samples of people who took part in the research. A questionnaire was used to get the information. When examined, the findings confirmed the correctness of every hypothesis made. Therefore, there is a connection between elements involving infrastructure, teams, data, top-level support, and user participation in data quality. The findings of this study helped determine whether or not there is a correlation between data quality and the speed with which business data is updated across geographies, the precision with which data is captured, the timeline with which it is processed and reported, and the ease with which key performance measures can be established at various operational levels within the company.