Abstract
The purpose of this research is to investigate the current situation of internal communication in the maintenance department in the cement industry. In most organizations, employees and managers have struggled with the thought of attempting to solve weak and bad communication between the two parties which mostly cause issues to an organization, whether in performance or cost wise. This research was carried out at the maintenance department in Cement Company. A quantitative method was used to gather relevant information regarding a study of internal communication in maintenance department in cement industry. The research findings were supported that current management at Cement industry implementing team meetings effectively. The current management at Cement industry is creating and using online- printed communications tools, organizing regular events. The research findings were supported that current management at Cement industry using online tools for internal communication. In terms of notice board communication, the researcher was not able to find any link between company’s’ standard as a fact of internal communication method and respondent’s perception as research findings. At this point the researcher was able to point out the gap between this study and the fact of internal communication at maintenance department in Cement industry. According to the findings the researcher was able to find out the gap between site visit communication between perception and the fact. Concerns of face-to-face communication method, also, was not found in the standard of internal communication at cement industry. Accordingly, the researcher was able to point out the gap between face-to-face communication method as a fact and respondents’ perception according to the research findings. The current management at Cement industry is establishing a regular, transparent communication with all employees covering the entire organization. The research findings were supported that current management at Cement industry implementing network communication effectively.
Highlights
Communication is considered to be the base of an organization’s operation
The findings suggest that there are more positive aspects than negative aspects; this section emphasizes some of the key subjects to emerge from the respondents’ view of internal communication and its impact on organizational performance
The research aim is to investigate the impact of internal communication on organizational performance in Cement Company
Summary
The process of communication will have a huge role in maintaining the organization (Abdullah & Othman, 2019). Communication within an organization is such an essential aspect of human carrying out that it is almost impossible to imagine a workplace without it. It is through interaction and communication with managers and other employees that a workplace can be maintained. Being an effective communicator is known as a necessary asset in getting along with individuals and obtaining a successful occupation (Top & Ali, 2021). Effective communication is seen as an important element of a successful organization. In terms of poor communication, the cost will be very high because it will cause negative results that decrease organizational performance (Anwar & Abdullah, 2021)
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