Abstract
This paper describes a project designed to show how a global multi-agent architecture can be used effectively to support care in the community. Services in this area are notoriously difficult to coordinate with the direct and indirect involvement of a large number of independent, autonomous agencies, each of which has its own priorities and aspirations. Also, by the very nature of the services provided the caring community is highly mobile and distributed making the collection and dissemination of information extremely difficult. The Integrated Community Care (INCA) project has been designed to show how multi-agent technology can be used effectively to address some of these issues in a timely and cost-effective manner. The flexibility provided by such architecture allows an integration of services based on a regularly updated Individual Care Plan in a way that has been very difficult to achieve in practice. This increased flexibility not only allows the better customization of the care to the current needs of the client but also provides an effective means of recovery when things go wrong
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